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Privacy Policy

Last Updated: April 30, 2026
 

1. Introduction

Novi Aesthetics (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, schedule an appointment, or communicate with us.

By using this website, you agree to the terms outlined in this Privacy Policy.
 

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Appointment details or service interests

Health-Related Information

  • Information you voluntarily provide related to treatments, consultations, or aesthetic goals

  • This information is used solely to provide appropriate services and recommendations

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data and analytics

Communication Data

  • SMS opt-in status

  • Message history and engagement
     

3. How We Use Your Information

We use your information to:

  • Provide and manage appointments and services

  • Respond to inquiries and customer support requests

  • Send appointment confirmations and reminders

  • Deliver marketing communications (only with your consent)

  • Personalize your experience and treatment recommendations

  • Improve website functionality and performance

  • Comply with legal, regulatory, and certification requirements
     

4. SMS / Text Messaging (A2P Compliance)

By providing your phone number through our website, you provide express written consent to receive text messages from Novi Aesthetics.

Types of Messages:

  • Appointment confirmations and reminders

  • Customer care and support messages

  • Promotional offers and updates

Message Disclosures:

  • Message frequency may vary

  • Message and data rates may apply

Opt-Out Instructions:

  • Reply STOP at any time to unsubscribe

  • Reply HELP for assistance

Additional Disclosures:

  • Consent is not a condition of purchase

  • We do not sell, rent, or share SMS opt-in data with third parties for marketing purposes
     

5. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties strictly for business operations, including:

  • Customer relationship management (CRM) systems

  • Appointment scheduling and booking platforms

  • Payment processors (for secure transactions)

  • Email and SMS communication providers

  • Website analytics and hosting providers

These parties are contractually obligated to safeguard your data and only use it for authorized purposes.

We may also disclose information if required by law or to protect our legal rights.
 

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services and maintain client records

  • Comply with legal, tax, and regulatory obligations

  • Resolve disputes and enforce agreements
     

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance website functionality

  • Analyze user behavior and site performance

  • Improve user experience

You may disable cookies through your browser settings.
 

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications at any time

To exercise your rights, please contact us using the information on our contact page.
 

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the Internet or electronic storage is completely secure.
 

10. Health Information Disclaimer

While we may collect limited health-related information to provide services, Novi Aesthetics is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) unless explicitly stated.

We take appropriate steps to protect sensitive information and only use it for service-related purposes.
 

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
 

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
 

13. Business Information Transparency

Novi Aesthetics operates as a professional aesthetics and wellness provider. For full business contact details, including phone number, email, and location, please visit our contact page:

https://www.noviaesthetics.com/contact-faq
 

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
 

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via our website:

https://www.noviaesthetics.com/contact-faq

 

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